We pride ourself on our expert support
offering and unrivalled aftercare services
No matter the size of your system or who originally installed it, making sure it works every time is critical to the success of your operation. From a single LCD projector to elaborate networked systems, Deep South Productions can help keep you running.
Deep South Productions is an authorized service center for hundreds of videoconferencing, audio, and video manufacturers. We take great pride in the quality of our work and strive to exceed the expectations of our customers, each and every time.
We offer the following value-added Customer Service and Technical Support services: Deep South Productions Support Services group offers a wide range of customized service warranties.
Service agreements: are designed to meet your company's operational and budgetary requirements while maintaining system functionality and minimizing downtime. The standard system warranty program provides an extended on-site labor guarantee on the entire system for a period of 30 days on all system installations from the date of system final acceptance.
Deep South Productions Standard System Warranty includes:
- 30 days Visual Sound Inc. Enhanced System Warranty
- All manufacturer's warranties pass-through to end-user
- Telephone support 8am - 5pm
- One year in-house bench repairs
Deep South Productions Enhanced System Warranty includes:
- All labor and parts
- 24 hour priority next business day on-site response time
- Unlimited on-site corrective maintenance
- Preventive maintenance visit
- Telephone support (24 x 7 hotline)
- Removal and reinstallation of equipment
- Travel and Freight
- System Orientation Training
- Loaner equipment (if available)
Contact us today about our support options!